Training

The focus of Learning & Development Matters is on each client’s individual requirements. We work with you to establish your objectives and help you determine how we can help you achieve them.  This is essential in today’s dynamic environment. Bespoke material that relates to your business and processes produces the best opportunity to embed the learning after any intervention. Our challenging, fun and interactive training methods ensure key messages are delivered in an enjoyable way. We do not believe in “death by PowerPoint” and for a day’s workshop, we use less than 20 slides to reinforce the key points and support the learning process. See the testimonials page which comments on our style of delivery and the positive reactions to it.

Our team have expertise in the following areas:

  • Sales
  • Customer Service
  • Management Development
  • Managing Performance
  • Leadership
  • Influencing and Persuading
  • Time Management
  • Negotiating
  • Communication Skills
  • Change Management
  • Wealth Management and Private Banking
  • Technical Knowledge in Banking and Financial Services, including Mortgages

Coaching 

We often combine coaching with training to facilitate the learning process following our intervention. We also do standalone coaching to help support an individual’s progress and development. We look to coaching as a positive step to realise someone’s potential. We feel it is essential to assess an individual’s knowledge and skills to ensure coaching is the most appropriate and effective method to improve performance or face challenges. We then work with the individual to provide a personally tailored coaching programme. We have professionally qualified life coaches and have undertaken work for Sport England, ALD Automotive, Barclays and HSBC amongst others. Coaching can be provided on a face to face basis or via visual media if this is more suited to your time management needs or your geographical location.

Banking and Financial Services

We have a breadth of knowledge in this area. We have gained the highest levels of professional qualifications in this area and more importantly practical application gained from many years working in this field. Our team of experts are successful practitioners in the courses they facilitate. This allows them to bring a practical approach to what can be predominantly theoretical subjects. They bring the material to life with many examples provided from their experience outside the classroom.

Courses available include:

  • Technical Knowledge in many areas of Banking and Financial Services, including Mortgages
  • Car Finance
  • Underwriting
  • Examination Support and Revision Courses
  • Candidate Assessments
  • Competency-Based Assessments
  • Relationship Management